Maggie Wilson Author

Historical Non-Fiction in Northern Ontario

Tag Archive for ‘apologies’

Dear CSR Lady

I kinda behaved badly yesterday when I spoke with the customer service rep. Nothing outrageous or over-the-top, but I was impatient and determined to make my point. Which was: I’m tired of jumping through hoops just to satisfy the limitations of a computer. She acknowledged my concerns, but was steadfast in her request.  She asked me to call back with additional details. I said I would. Great, another chance to […]

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